Summit Policies

Cancellation Policy

All cancellations MUST be submitted in writing by email, telephone requests WILL NOT be honored. Cancellations received more than 60 days prior to the symposium, paid or unpaid invoices, will incur a $35.00 administrative fee. Cancellations received 30 to 60 days prior to the symposium, paid or unpaid invoices will be refunded at 50% of the invoice. No refunds will be given for cancellations received within 30 days of the symposium and all unpaid invoices will be due in full.

Refund Policy

PLEASE READ THE IMPORTANT REFUND INFORMATION BELOW – THERE ARE NO EXCEPTIONS TO THE REFUND POLICY

All requests for refunds MUST be submitted in writing through email by the deadline(s) listed within this policy. Telephone requests WILL NOT be honored. Email should be received no later than 60 days prior to the first day of the summit to receive a full refund of the registration fee (less an administrative fee of $35.00).

Refund requests emailed less than 60 days, but prior to 30 days from the start of the summit – will receive a 50% refund.

Request for refunds received within 30 days of the summit will not be considered.

Refunds will be sent or credited within four to six weeks after the summit has concluded.

Payment Policy

Payment in full is required prior to commencement of the summit. In conjunction with attendee confirmation, you will receive an invoice statement with payment due upon receipt. The acceptable methods of payment are checks, cashier’s checks, money orders or credit card. All payments must be made in U.S. dollars and must originate in the country requesting attendance. No cash payments will be accepted!

Methods of Payment
• Credit card (American Express, MasterCard, Visa, Discover or Debit)
• Check (Bank Printed) – Company or personal checks; make checks payable to PTACC.
• Cashier’s Check

When paying by mail, include attendee name, confirmation number, summit name and dates with payment. Advance payment may be mailed to:

PTACC
414 Ridge St.
Algonquin, IL 60102

Any accounting related questions should be addressed to accounting@ptaccollaborative.org.

Please Note: PTACC reserves the right to cancel any training course that does not meet the minimum enrollment requirement. Customers will be notified of cancellation at least 30 days prior to the summit start date.